Over the years, I've come to expect excellent service from your Service department and have never been disappointed. However, I was recently reminded of the uniqueness and value of Service Management by Darryl Fort and his associates in a most unusual manner.
My car had been disabled by a throttle problem and was being picked up from my home in Florence by a local towing service for repairs at your dealership. The driver and I had a short but telling conversation during which he remarked that his company towed more cars to Lexus of Charleston than to your competitor's site despite your being 40 miles farther. He offered further, that there could be only one reason for that. "It all boils down to taking good care of your clients and, evidently, that bunch in Charleston knows how it works and cares enough to do it".
I think he said it best. Thanks for giving us excellence through the entire Lexus Ownership Program.
Thank you and our compliments on such excellent service. You and your staff are to be commended for your serious commitment to quality service and customer satisfaction. If there were something equivalent to the "Academy Award in the Best Manager Division", you would be under the spotlights every year.
Lexus of Charleston atmosphere is courteous, conscientious, respectable and professional at all times. The company, dealership and employees are "second to none." We find customer satisfaction and quality professional service to be "a cut above the rest" and "a cut above the best."
We have had our Lexus serviced by Lexus of Charleston for about five years. During that time our contact has been Darryl Fort 90% of the time. I used to categorize a trip to a dealer's service department slightly below a root canal procedure, but not anymore. We have owned quite a few cars and have never experienced the type of treatment Darryl has provided during these five years. He is never too busy to speak with us and goes out of his way to make sure everything is done in a first class way.
If potential buyers could foresee this treatment they would be lined up at your sales office. Our thanks to your management for putting Darryl in this position - our thanks to Darryl too.
Julia and Ron Grapatin
Just a note to let you know how pleased we are in our dealings with Lexus of Charleston. Your timely responses to our internet questions were very much appreciated and that is one of the reasons we chose your dealership over two others in the area. John Hoff was excellent. He handled all of our questions and concerns with professionalism and we felt very comfortable throughout the process. Thank you for all of your time and effort in this transaction.